CHECK-IN: Standard check-in time is 2:00PM. Upon arrival the credit card used to book as well as identification matching the person and name the room was booked under are required.
That person must be present on arrival and must be staying at the property. Any use of a third party credit card must be pre-arranged with the property prior to arrival and written authority to use that third party card must be provided.
CHECK-OUT: All guests must vacate their room by 10:00AM on their date of departure. Departure after this time may incur additional charges. Late check-out under the redstar1026 loyalty program is subject to availability and must be arranged prior to 9am on your day of departure.
NO HOUSEKEEPING: If you have booked the No Housekeeping Rate Type you will not receive any housekeeping for the duration of your stay.
NON-SMOKING POLICY: In accordance with Australian law, our properties have a strict non-smoking policy. Smoking is prohibited anywhere on our premises. If you choose to ignore this policy there may be a minimum $200 charge, plus additional costs associated with restoring the room to its original condition.
CREDIT CARD POLICY: Visa / MasterCard / American Express incur a 1% surcharge per transaction. We reserve the right to pre-authorise your credit card at any time after booking is made, for any amount, but not more than the total amount of your booking, including any extras. The purpose of the credit card pre-authorisation is to securely guarantee funds for accommodation and incidental charges. If a pre-authorisation is declined we will request a new credit card number be provided. The new credit card must be in the same name as the booking. If it is not in the same name as the booking, an authority to charge form will need to be completed pursuant to our third party payment terms. If no new card is provided within 48 hours of us notifying you, we reserve the right to cancel the booking. If any new card provided is declined we reserve the right to cancel your booking with no further notice.
ACCESS: Guests must be 18 years or older, and if not they must be accompanied by a responsible adult. Only persons registered with the hotel are permitted to access the hotel and rooms, we do not accept visitors. We reserve the right to refuse service to any guest or invitee of a guest.
PERSONAL ITEMS: We do not take responsibility for any loss, damage or destruction to any personal property brought onto these premises. Personal property includes any personal effects and motor vehicles.
FLEXIBLE: If you have booked the Best Available Rate, cancellation is free of charge until 2pm, 24 hours prior to your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 24 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Any booking modifications requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges. Payment will be taken upon check-in.
NON-REFUNDABLE: If you have booked a non-refundable or promotional rate (including all Stay & Save rates), any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-refundable bookings will be charged in full upon confirmation.
NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked the Best Available Rate, you will incur acharge equivalent to the first night of the booking. If you have booked a non-refundable or promotional rate, you will be charged the full cost of the booking.
BOOKING MODIFICATIONS: For bookings made on the Best Available Rate, booking changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.For bookings made on any non-refundable or promotional rate, booking modifications are not allowed.
NEW YEARS EVE BOOKINGS: If any night falls between 30th December and 1st January (inclusive), your booking requires full prepayment on confirmation and is non-refundable. Bookings during this period should by default have a non-refundable policy, however should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed.